"I can't seem to get the video
to work. What am I doing wrong?"
Please make sure you have downloaded and installed the QuickTime
plugin correctly. QuickTime is available for both th PC and
If you are behind a "Firewall" please talk to your
Network Administrator or read about how to set this up on
When I try to play the videos
it say's that it is an "Unknown File Type" how can
I fix this?
Make sure that you have the correct player installed. Window
Media Player and Real
Player may not work on some of the videos.
"The video is working but I can't
hear the audio."
1) Make sure your speakers are on.
2) Make sure that you don't have your sound muted.
3) Make sure that you have QuickTime installed correctly and
that you have the latest version.
"The Video seems choppy, is there
a way to fix this?"
If you are using a dial up line, make sure you are on the
Low bandwidth version of the movie, not the High
version. Also make sure you have the latest version of QuickTime.
Make sure you have your connection speed set correctly in
QuickTime. To do this, open the QuickTime settings from the
control panel and click on "Connection Speed" choose
your connection speed. If the movie is still choppy, you can
always lower the speed for better performance.